Gaya APA

FITZSIMMONS, J, A. et al (2001). Service Management : Operations, Strategy, and Information Technology (Third Edition). New York: Lembaga Penerbit Fakultas Ekonomi UI.

Gaya MLA

FITZSIMMONS, James, A. et al. "Service Management : Operations, Strategy, and Information Technology". Third Edition New York: Lembaga Penerbit Fakultas Ekonomi UI, 2001. Text.