Gaya APA

BARLOW, J. et al (1996). A Complaint Is A Gift : Using Costumer Feedback as a Strategic Tool . San Francisco: Badan Pusat Statistik Kota Bandung.

Gaya MLA

BARLOW, Janelle. et al. "A Complaint Is A Gift : Using Costumer Feedback as a Strategic Tool". San Francisco: Badan Pusat Statistik Kota Bandung, 1996. Text.