Gaya APA
WILLIAMS, T., 2015-03-19, . (1996).
Dealing With Customer Complaints .
Vermont - USA:
FK Universitas Kristen Maranatha.
Gaya MLA
WILLIAMS, Tom., 2015-03-19, .
"Dealing With Customer Complaints".
Vermont - USA:
FK Universitas Kristen Maranatha,
1996.
Text.